Terms and Conditions

These conditions regulate the service provided on this website by Gift Campaign, S.L., with registered address at C/Pallars 99, floor 2, offices 24 and 27, 08018, Barcelona (Spain), and with CIF ESB66221490 (hereinafter, “Gift Campaign”), to the client or user (hereinafter, the “client” or “user”), as well as the use thereof.

Although Gift Campaign, S.L. is a company registered in Spain, Gift Campaign operates commercially in the United Kingdom, providing services specifically aimed at UK customers. For commercial and invoicing purposes in the UK, Gift Campaign operates under its UK VAT registration number GB472104323, applying UK tax and invoicing rules to all orders placed through the UK website.

Both browsing the online store and purchasing any of the products offered therein imply acceptance, as a user and without reservation of any kind, of each and every one of these general conditions of contracting and use, which Gift Campaign makes available through publication on this website.

In addition to these Terms and Conditions, users may consult our Cookies Policy and Privacy Policy.

1. Customer Service

For any type of doubt, query or suggestion, you can send us your comments by email, or by mail:

The languages available are English and Spanish. Hours (weekdays): Monday to Friday, 09:00–17:00 (UK time)

In any case, if you have any questions about the purchasing process or the characteristics of Gift Campaign products, you also have the possibility of consulting our FAQ, which can help you answer your questions easily.

2. Products sold

All of our products are products that we customise according to the specifications that you provide us. All products for sale are subject to availability and acceptance of the order by Gift Campaign. Gift Campaign reserves the right to modify the specifications of any of the products without prior notice. All modifications will take effect from the date of publication on our websites.

Gift Campaign endeavours to illustrate and describe as accurately as possible the colours of the products that appear on its websites and quotes, but cannot guarantee that the colours of the products supplied correspond exactly to those displayed on your monitor. Special offers, promotions or discounts are valid until the date indicated in each case, or while stocks last.

3. Purchase procedure

To place an Order, you must contact our customer service. The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract, which Gift Campaign, SL. will make available to the client by publication on this website so that they can consult them.

The products purchased by users may be displayed on the Gift Campaign website for strictly advertising purposes.

3.1 Order.

No order will be deemed accepted by Gift Campaign unless and until it is unconditionally confirmed by Gift Campaign in the order confirmation. Gift Campaign reserves the right to reject any order without the obligation to state its reasons. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.

Our customer service will request the personal data that will be incorporated into our database in order to be able to process the order by Gift Campaign and to facilitate the making of new purchases. In the same way, you will be able to access your personal data. Remember that personal data must be indicated exactly to avoid confusion or incidents in the shipping of the purchased item(s). Additionally, if you request it, you will receive by mail and/or e-mail information and publications related to the Gift Campaign.

The customer can personalise each product with an image, logo or text. In the case of personalisation with an image or logo, the client has the obligation to provide reproducible material that is, in the opinion of Gift Campaign, of good quality. Gift Campaign tries to illustrate and describe as precisely as possible the result of the personalisation in its quotes and in the printing proof, so that this works as proof to the client of its compliance.

Each order that includes personalisation is reviewed by Gift Campaign and/or its suppliers. Gift Campaign reserves the right to adapt the personalisation designs if the printing process requires it. In this case Gift Campaign will send a final proof by email to the client for their approval.

There may be slight differences between the printed products and the proof shown on the screen, or sent by email, without limitation, tones, logos and/or dimensions, without this being recognised as a defect by Gift Campaign.

Products delivered by Gift Campaign SL are subject to a recognised tolerance of plus or minus 5% in size, weight, quantities, grammage per square metre and size specifications. The same applies to minor imperfections such as stains, seams, finishes, etc.

3.2 Prices and Currency.

For customers purchasing through the UK website, prices are shown and invoiced in accordance with UK commercial and tax regulations. Gift Campaign operates under its UK VAT registration number GB472104323 for sales made to UK customers.

This means that orders placed on the UK website are treated as UK sales for invoicing and VAT purposes, and customers purchase under conditions equivalent to those applicable when buying from a company operating in the United Kingdom. Any applicable taxes, including VAT, will be clearly indicated during the purchasing process and on the final invoice.

The price of each product will be the one stipulated at all times in the proposal, except in the case of obvious error. The prices published by Gift Campaign on their websites exclude taxes (VAT) and shipping costs, which will be added to the total amount due.

VAT is added based on the final price of the order, with the rate applicable in each country. The customer will be responsible for any other taxes applicable in the territory to which the products are shipped.

Gift Campaign, presents and sells products in Pounds Sterling. Payment must be made by bank transfer or credit or debit card. Other payment options will not be admitted.

The customer undertakes that all details provided to Gift Campaign for the purposes of the order and its delivery are correct, that the chosen payment method is arranged by the customer and that there are sufficient funds or credit available to cover the total cost of the order products. Gift Campaign reserves the right to obtain validation of the Buyer's credit or debit card or bank transfer prior to accepting and/or shipping the customer's order.

3.3 Delivery.

The client accepts that the shipping conditions are FOB (Free on Board) starting point and the transfer of risks and expenses to the client occurs at the time the order is delivered to the transport company.

To avoid delivery incidents (wrong addresses, inability to find someone at home, etc.), it is essential to correctly provide your information and contact telephone numbers. If the customer unfairly fails to accept delivery of the products, or fails to provide information or instructions, or otherwise fails to offer the necessary cooperation to receive delivery of the products and/or the provision of services, Gift Campaign has no obligation to refund the price and will have the right to adopt all measures it deems appropriate for this purpose (for example, storage with third parties) at the customer's expense and risk.

Gift Campaign will endeavour to process the order and manufacture the products within the timeframe specified for each item. The delivery times of the products mentioned by Gift Campaign are merely indicative. Delivery times are not essential to the contract and Gift Campaign will not be liable for any loss or expense incurred by the customer as a result of delay in delivery of the products, for whatever reason. Gift Campaign reserves the right to deliver products at different times. If the entire order is delivered in different instalments, each delivery will constitute a separate contract. The Buyer cannot withdraw from the contract (in its entirety) if Gift Campaign is unable to fulfil one or more of the deliveries, or if the customer has a claim in relation to one or more of the deliveries.

Gift Campaign will not be responsible for any delays caused by customs clearance or other import procedures. Any delivery times provided are estimates only and may be affected by circumstances beyond our control.

3.4 Samples.

Purchase of Samples with Promotional Intent

We offer on our website the option of purchasing a sample at a special price. The purpose of these samples is to allow our customers to evaluate the quality and suitability of our products before making a full purchase. Therefore, a limit of up to 4 sample units of the same product per customer is established.

Responsible Use of Sample Orders

We reserve the right to cancel any sample order that we believe has been placed abusively or fraudulently. Any misuse of this service, including placing multiple orders with the intention of obtaining products at a low price, will be considered abuse and will result in the cancellation of the corresponding order.

4. Cancellations and Returns

4.1 Cancelling an order

If you need to cancel an order, please contact us as soon as possible. We will check the order status and confirm whether cancellation is still possible. Personalised orders can be cancelled free of charge until you approve the digital proof. Once you have approved the proof, you can still request cancellation, provided the order has not yet gone into production.

Non-personalised orders can also be cancelled free of charge. If your order is already being prepared or has been dispatched, we will check whether it can still be stopped. If this is not possible, you can request a return in accordance with the conditions below.

For any cancellation, return or other issue, please contact us on 020 4524 3010 or by email at support@giftcampaign.com.

4.2 Response times for cancellations and returns

We will respond to all cancellation and return requests, enquiries and issues within a maximum of 3 working days of receiving them. This applies to both personalised and non-personalised products. If your case requires more time to resolve, we will update you within this period to explain its status and the next steps. Please note that this response time does not affect the return or refund deadlines set out in this policy.

4.3 Returns of personalised products

Personalised products are made to your specifications and cannot normally be returned or exchanged unless they are faulty, contain a personalisation error or do not match what was agreed. Any design elements that you have expressly approved in the digital proof and that have been reproduced accordingly will not be considered errors. For purchases made by consumers, personalised products are excluded from the statutory right to cancel under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your statutory rights in relation to faulty or misdescribed goods.

Please check your products when they arrive and let us know about any visible damage, missing items or discrepancies as soon as possible, ideally within 7 days of delivery. This recommended timeframe helps us deal with your claim efficiently and does not affect your statutory rights.

To report an issue, email support@giftcampaign.com with the following information: Your order number, a description of the problem, the number of affected items and photos clearly showing the issue. Please keep the affected items and avoid handling them if doing so could worsen the damage or make them more difficult to inspect.

We will review your claim and let you know what solutions are available and what steps you need to follow. If the products are faulty or contain an error attributable to Gift Campaign, we will cover the collection costs and, where appropriate, replace the affected items or refund the corresponding amount. This does not affect any other statutory rights you may have.

4.4 Returns of non-personalised products

Please check your products when they arrive and let us know about any visible damage, missing items or discrepancies as soon as possible, ideally within 7 days of delivery. This recommended timeframe helps us deal with your claim efficiently and does not affect your statutory rights.

If the product is faulty or contains an error attributable to Gift Campaign, we will cover the collection costs and, where appropriate, replace the affected items or refund the corresponding amount. To report an issue, contact us with your order number, a description of the problem and photos clearly showing the issue. We will review your claim and let you know how to proceed.

If the product is not personalised and is otherwise correct, you can request a return under your statutory right of withdrawal by notifying us within 14 calendar days of receiving your order. Simply contact us with your order number and details of the items you wish to return. We will then provide you with the return instructions. Once you have notified us of your decision to return the products, you have a further 14 calendar days to send them back to us. The direct cost of returning the products is your responsibility.

Where the statutory right of withdrawal applies, we will refund the relevant payments, including the cost of standard delivery where applicable, within a maximum of 14 calendar days of receiving notification of your decision to withdraw from the purchase.

Refunds will be made using the same payment method you used for the original purchase, unless you agree to another method. You will not incur any additional fees for the refund. We may withhold the refund until we have received the returned products or you have provided proof that they have been sent back, whichever happens first. If you selected a delivery option that was more expensive than our standard delivery service, we will only refund the cost of standard delivery.

4.5 Products that cannot be returned for hygiene reasons

For health and hygiene reasons, we cannot accept change-of-mind returns for sealed products that are unsuitable for return once they have been unsealed after delivery. This exception does not affect your right to make a claim if a product is faulty or there is an error with your order.

5. Guarantee Policy

5.1 What the guarantee covers

We handle claims relating to manufacturing defects, malfunctions under normal conditions of use and discrepancies between the products received and those ordered.

We also cover personalisation errors attributable to Gift Campaign where the final product does not match the approved digital print proof or the agreed specifications.

However, minor variations inherent in manufacturing and personalisation processes may occur. These will not be considered defects or non-conformities, provided they do not significantly affect the design, quality or functionality of the product.

5.2 Length of cover

Consumers: For purchases of new goods, we are liable for any lack of conformity in accordance with UK consumer legislation, including the Consumer Rights Act 2015. Personalisation does not affect these statutory rights.

Businesses and professionals: We provide a 12-month commercial guarantee from delivery covering manufacturing defects and personalisation errors attributable to Gift Campaign. Any longer guarantees advertised for specific products will continue to apply. This commercial guarantee is additional to your rights under applicable law and does not restrict those rights or exclude or limit any liability that cannot lawfully be excluded or limited.

5.3 Durability and exclusions

The expected durability of a product depends on its type, materials, advertised features and how, and how intensively, it is used.

The guarantee does not cover normal wear and tear of the product or its personalisation, including gradual fading or abrasion consistent with the nature of the product, the printing technique and the extent of use, where applicable care instructions have been followed. Premature deterioration caused by a manufacturing or printing defect remains covered. Using the product does not, in itself, invalidate the guarantee.

We do not cover the depletion of consumables or damage caused by accidents or improper use. A low price does not, in itself, exclude the possibility of making a claim for defects.

The guarantee also does not cover damage or alterations caused by treatments, processing or handling carried out by the customer or by third parties, or by combining the item with other products. This exclusion does not apply to work carried out by Gift Campaign or on its behalf, nor to defects unrelated to such work.

Content errors and deviations from your intended design that were clearly visible in the digital print proof, expressly approved by you and accurately reproduced in the final product are not covered. Approval of the digital print proof does not exclude claims concerning manufacturing defects, functionality, durability or other characteristics that could not reasonably be assessed from the proof.

5.4 Production wastage and undelivered units

During production and personalisation, some units may be damaged and become unsuitable for delivery. Any shortfall will be handled through the claims procedure below.

Once we have verified the shortfall, if the number of missing units represents 5% or less of the quantity ordered for the relevant product line, we will refund the amount paid for the undelivered units. If the shortfall exceeds 5%, you can choose between a refund of the amount paid for the missing units or the production and delivery of the missing units at no extra cost.

The percentage is calculated separately for each product line, meaning the same product reference, colour and size, where applicable. It is calculated by dividing the number of missing units by the quantity ordered for that line and multiplying by 100.

Where each unit is personalised with an individual name or text, we will reproduce and deliver every missing unit at no extra cost, regardless of the percentage missing.

5.5 How to report and manage an issue

5.5.1 Reporting the issue

Please inspect the products promptly after delivery. Please report visible defects, damage or quantity discrepancies within 7 days of delivery, and hidden defects within 7 days of discovery, so that we can investigate promptly. These reporting periods do not automatically exclude claims made later or limit any applicable statutory rights.

Email support@giftcampaign.com quoting your order number, a description of the problem and the number of units affected. For a shortfall, include the relevant product reference, colour and size, where applicable, and the quantities ordered and received.

Please provide photographs and/or videos that clearly show the defect. Wherever possible and reasonable, these should also show that the defect is present in all the units included in your claim. If showing every affected unit is not practical, we will ask for images of a representative sample. If the issue cannot be demonstrated through images, please explain this so that we can arrange an appropriate assessment.

5.5.2 Assessment and inspection

Within 3 working days of receiving your claim, we will email you an initial assessment: confirmation that the claim is approved; a rejection with an explanation; or the next steps, with an estimated timetable. This is a commitment to provide an initial assessment, not to resolve the claim definitively within 3 working days.

We will aim to assess the issue using the photographs and videos provided. If we need to inspect the products physically, we may arrange collection or give you return instructions. Please do not return products before receiving our instructions. For issues covered by the guarantee, Gift Campaign will pay the necessary collection and shipping costs. Any statutory rights concerning return costs remain unaffected.

Please keep the affected items and avoid using or handling them if doing so could make the damage worse or make them harder to inspect.

5.5.3 Refunds, replacements and timescales

For business and professional claims covered by the commercial guarantee, we will, at our choice and subject to applicable law, reproduce or replace the affected units free of charge, or refund the amount paid for them. The specific arrangements for undelivered units, including your choice of remedy where the shortfall exceeds 5% and the exception for individual names or text, take precedence over this general choice of remedy.

Business refunds: We will refund the relevant amount as soon as possible and, in any event, within 30 working days of the date on which we email you to confirm that a refund is due.

Business replacements and reproduction: We will reproduce or replace and deliver the relevant units as soon as possible and, in any event, within 30 working days of the date on which we email you to confirm that reproduction or replacement is due.

Consumer refunds: Where you are entitled to a refund under the Consumer Rights Act 2015, we will provide it without undue delay and, in any event, within 14 calendar days beginning with the day on which we agree that you are entitled to it. We will use the original payment method unless you expressly agree otherwise, and will not charge a refund fee.

Consumer repairs and replacements: Where required under the Consumer Rights Act 2015, these will be carried out within a reasonable time and without significant inconvenience to you. We will cover all necessary costs. The 30-working-day business timescales do not apply to or restrict your statutory consumer rights. Your available remedies will be determined by applicable consumer law.

6. Force Majeure

In the event of force majeure on the part of Gift Campaign, Gift Campaign will have the right to suspend the execution of the contract, or, at its option, to partially or completely dissolve the contract, without having the obligation to compensate the client.

Force majeure on the part of Gift Campaign is in any case, without limitation, any circumstance that has the consequence that common sense cannot require Gift Campaign to comply with the agreement, circumstances such as in any case include transportation problems, any failure, in whole or in part, of Gift Campaign's suppliers, any failure, in whole or in part, of third parties contracted by Gift Campaign to implement the agreement, restrictive government measures of any nature, including failure to obtain a necessary permit, the anomaly or interruption of the supply or availability of any energy source, the anomaly or interruption of the operation of any public utility company, the anomaly, interruption or termination of the supply of raw materials, semi-finished products and/or final products, as well as any circumstance that Gift Campaign logically could not have foreseen and in which Gift Campaign cannot influence.

7. Liability and disclaimer.

Except as otherwise expressly provided in these conditions, our liability in relation to any product purchased will be strictly limited to the purchase price of such product.

8. Intellectual property

The client declares that he is the owner of all rights, including intellectual property rights, over the logos and/or images chosen by you to personalise your product. In the event that you are not the owner of all rights, you declare that it has express authorisation from its owner for its use. Gift Campaign will under no circumstances be liable to third parties for claims of any kind related to copyright or intellectual property.

The client will indemnify Gift Campaign against any claim by third parties as a result of the breach of an intellectual property right in respect of the manufacture, delivery or use of a product or service made or provided in accordance with the client's specifications. Such compensation will also apply if Gift Campaign must change an existing item or work at the client's instruction.

Gift Campaign will not be responsible, in any case and under any circumstances, for violations of such rights that the client or any third party may commit.

9. Written communications

The applicable regulations require that part of the information or communications we send you be in writing. Validation of the order by the client expressly implies knowledge and acceptance that most of said communications with us are electronic. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognised by law.

10. Partial nullity

If any of these conditions or any provision of a contract are declared null and void by a final resolution, by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

11. Protection of personal data

In compliance with the Organic Law on Data Protection and Guarantee of Digital Rights, we inform you that we process the information you provide us with the purpose of providing you with the requested service and billing it. Explicit consent constitutes legitimacy for the processing of your data. Your data will be part of our database for the time necessary to comply with the service or legal provisions. Recipients: The data will not be transferred to third parties except in cases where there is a legal obligation and/or to provide the requested service. Rights: You can revoke consent and exercise your Rights to access, rectify, oppose, limit, port and delete data before the data controller; in addition to going to the competent control authority (AEPD).